Effective Date: 18 Aug 2024
Welcome to ChitaVPN! By accessing or using our services, you agree to the following Terms of Service ("Terms"). Please read them carefully.
Acceptance of terms
By purchasing an account or using the ChitaVPN Services, you agree to these Terms and any additional terms or policies that may apply, including our Privacy Policy and any other guidelines or rules provided. Your continued use of our Services constitutes your acceptance of any modifications to these Terms. If you do not agree with these Terms, you should not use or access our Services.
Services Provided
ChitaVPN provides a virtual private network service that encrypts your internet connection and hides your IP address ( Services ). We may update or change our Services at any time without prior notice.
Eligibility
You must be at least 18 years old to use ChitaVPN. By using our Services, you represent that you are of legal age and have the capacity to enter into a contract. Additionally, you confirm that you are not prohibited by law from accessing or using our Services in your jurisdiction. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Account Responsibilities
Subscription Purchase
To use our services, you must purchase a subscription and provide accurate and complete information during the registration process. You agree to update your information promptly to keep it accurate and current.Security
You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities conducted under your account. You agree to take all reasonable steps to protect your account from unauthorized access and to immediately notify us if you suspect any unauthorized use of your account or any other breach of security.Notification
Notify us immediately of any unauthorized use of your account, any security breaches, or any other issues related to your account. You are responsible for any activity that occurs under your account, whether or not authorized by you, until you notify us of a potential security breach and we have had a reasonable opportunity to check the issue.Account Management
You agree to review and manage your account regularly to ensure that it complies with our Terms of Service. Failure to maintain the security of your account or to notify us of any issues may result in the suspension or termination of your account.Subscription Plans and Payments
Subscription Plans
ChitaVPN offers various subscription plans with different features and billing cycles. Details of available plans, including pricing and features, can be found on our website.Auto-Renewal
Subscriptions are set to automatically renew at the end of each billing cycle. If you do not wish to continue with your subscription, you must cancel before the renewal date to avoid being charged for the next billing period. Cancellation instructions can be found in your account settings or on our website.Payment Methods
We accept various payment methods, including credit/debit cards and other payment options listed on our website. By providing your payment information, you authorize ChitaVPN to process payments for your subscription.Changes to Subscription
You may upgrade or downgrade your subscription plan at any time through your account settings. Changes will take effect immediately, and any applicable differences in billing will be adjusted accordingly. For more details on billing, auto-renewal, and subscription management, please refer to our Subscription Terms and Refund Policy.Total Price
Prices of our Services initially displayed to you may be provided exclusive of taxes. Due to the worldwide nature of our Services and the mobility of consumers, we might not be able to identify the particular taxes applicable to you in advance. Therefore, we can calculate the additional mandatory taxes (e.g., sales tax, value-added tax, or another mandatory tax under laws applicable to you) only after you choose your tax residence country. In any case, we will display the sum of additional taxes applicable to your purchase along with the total price of your payment before charging you.Payments
You agree to pay us for any paid Services you purchase from us, as well as all other charges incurred under your Account, including applicable taxes and fees associated with your purchase of the Services. We may suspend or cancel the Services if we do not receive full payment from you on time. Suspension or cancellation of the Services for non-payment could result in a loss of access to and use of your Account and its content.Recurring Payments
When you purchase the Services on a Subscription basis (e.g., monthly, annually, or otherwise), you agree that (i) Services will auto-renew until you cancel it, (ii) you are authorizing recurring payments, (iii) payments will be made to ChitaVPN by the method and at the recurring intervals you have agreed to, and (iv) when applicable, ChitaVPN may receive and use updated card account information from the financial institution that has issued your card (used to purchase the Services). For more information about the Subscription and its cancellation, please read our Subscription terms.Billing
By providing ChitaVPN with a payment method, you (i) represent that you are authorized to use the payment method you provided and that any payment information you provide is true and accurate; (ii) authorize ChitaVPN to charge the payment method you provided; and (iii) authorize ChitaVPN to charge you for any paid Services you chose when making a purchase. You can view your billing history and manually generate receipts and invoices for our Services at any time in your Account (log in to your Account, click the “Billing” button, and under Section “Billing history,” generate the receipt/invoice by clicking “Get invoice”). If you have any questions related to payments, please contact us.Payment Processing
ChitaVPN also reserves the right to (i) obtain and continue using updated credit card account information electronically, when applicable, from the card brands, (ii) retry failed payments to complete transactions, including but not limited to, retrying failed cards with extended expiration dates, and (iii) change or amend authorized payment companies to assist with payment processing.Fraud Protection
ChitaVPN reserves the right to verify credit/debit card payments prior to completing your purchase.Change of Prices
We may, at our reasonable discretion, change the price of our paid Services, including Subscription renewal prices, from time to time to reflect changes in the total costs associated with our Services. Examples of cost elements that affect the price of our Services include licensing costs, costs for the technical provision and distribution, and other costs of sales (e.g., billing, marketing), general administration, and other overhead costs (e.g., rent, interest and other financing costs, costs of personnel, service providers and services, IT systems, energy), as well as state-imposed fees, contributions, taxes, and duties. Any changes to the pricing will not affect your current Subscription period and will become effective only upon the Subscription renewal. We will always send you a notification prior to charging with an upcoming payment amount. Subject to applicable law, (i) if you disagree with any proposed change of renewal price, your sole remedy is to cancel your Subscription before the next charge is made, and (ii) your continued use of the Services without canceling the Subscription constitutes your agreement to pay the new renewal price for the Services.Changes of Payment Details
If any of your payment details change (like card number or its expiry date), please let us know as soon as possible so we can continue to provide the Services when it comes time for the Subscription renewal. If you update payment details in your Account, the updated information will be regarded as your preferred method for any future payments. Sometimes we may receive updated credit or debit card information from your card issuer or the card network, which ChitaVPN will use to update your payment details automatically.Free Trial
Eligibility
Free trials can only be activated and used once per device and are available at our discretion. They are intended for new users who have not previously subscribed to or used our services. If you try to activate more than one free trial, or if you've already used a free trial, you may be charged immediately for a standard subscription.Cancellation
: We reserve the right to cancel free trials at any time for any reason. Any unused portion of a free trial will be forfeited with the purchase of a subscription.We reserve the right to cancel your free trial at any time, if we determine that it has been misused or abused, or if you violate our terms and conditions.Auto Billing
If you do not cancel the free trial period before it ends, you will be automatically logged out at the end of the trial period.Refund Policy
Satisfaction Guarantee
If you are not satisfied with our Services, you may request a refund within 30 days of the initial purchase or renewal. To be eligible for a refund, you must submit a request within this 30-day period. Please note that any refund requests made after this period will be denied.Exclusions
Refunds for purchases made through the App Store are subject to Apple’s refund policy and are handled at Apple’s discretion. We are unable to process refunds directly for these transactions. For payments made using cryptocurrency, refunds will be based on the exchange rate at the time of the refund, not the rate at the time of the original transaction or refund request.Verification
If a refund request is initiated, you may be required to provide verification information related to your account. Failure to provide the requested information within 30 days from the date of the request may result in the forfeiture of your refund eligibility.Multiple Accounts
If you purchase a new account within three (3) months of receiving a refund for a previous account purchase, you will not be eligible for a refund on the new account, even if requested within the 30-day period.Third-Party Purchases
Accounts purchased through third-party platforms, such as gift cards or deal sites, may only be refunded by the payment processor or the third-party vendor, and not directly by ChitaVPN.User Conduct
Prohibited Activities
You agree not to use our Services for any illegal activities or to violate any laws. Prohibited activities include, but are not limited to, hacking, fraud, distributing malicious software, engaging in unauthorized access or use of third-party networks, or conducting activities that may harm or disrupt the normal operation of our Services or those of others.Content Responsibility
You are responsible for all content accessed through or transmitted via our Services. This includes ensuring that any content you transmit or access complies with all applicable laws and does not infringe on the rights of others. You must not use our Services to upload, post, or distribute any content that is defamatory, offensive, illegal, or violates the intellectual property rights of others.Compliance
You agree to comply with all applicable local, state, national, and international laws and regulations while using our Services. We may take appropriate action, including suspension or termination of your account, if you engage in conduct that we determine to be in violation of these terms.Monitoring
We reserve the right to monitor the use of our Services and to investigate any suspected violations of these terms. However, we are not obligated to monitor or supervise your use of our Services.Privacy and Data Protection
Privacy Policy
Your use of our Services is governed by our [Privacy Policy], which describes how we collect, use, and protect your personal information. By using our Services, you consent to the collection and use of your information as outlined in our Privacy Policy.Data Retention
We may retain certain information as required by law, for business purposes, or to improve our Services. This may include, but is not limited to, account details, transaction history, and usage data. The retention period for such data will be in accordance with our Privacy Policy and applicable legal requirements.Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.User Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. For more details on how to exercise these rights, please refer to our Privacy Policy.Changes to Policy
We may update our Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our Services after such changes constitutes your acceptance of the updated policy.Dispute Resolution
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ARBITRATION
Any dispute arising out of your use of our Services will be resolved by binding arbitration, except for disputes that may be brought in small claims court. Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) or JAMS, England and the Netherlands as applicable.Withdrawal
You may withdraw from arbitration within 30 days of accepting these terms by sending a written notice to [email protected] The written notice must include your name, address, email address, and a clear statement that you want to opt out of the arbitration agreement. If you opt out, you agree that any dispute will be resolved by a court of law, and you waive any right to a jury trial.Informal Resolution
Before commencing arbitration, you and we agree to attempt to resolve any dispute through informal negotiation. If the dispute is not resolved through negotiation within 60 days of the date of written notice of the dispute, either party may initiate arbitration as described above.-
WAIVER FROM CLASS ACTION
ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY INDIVIDUALLY AND NOT AS A CLASS OR REPRESENTATIVE ACTION. You agree to waive any right to participate in a class action or representative action.-
Arbitration exceptions
The following disputes are not subject to arbitration: (1) Disputes related to intellectual property rights, (2) Disputes related to the enforcement or validity of any license or intellectual property rights, and (3) Disputes related to ownership rights. spiritual which is duly filed in the Small Claims Court.Limitation of Liability
To the maximum extent permitted by law, ChitaVPN shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, even if we were advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses resulting from:
Use or Inability to Use the Services
Any errors, omissions, or interruptions in the availability of our Services.Unauthorized Access
Any unauthorized access to or use of your personal information or account.Third-Party Actions
Any conduct or content of third parties using our Services.Service Changes
Any changes to or termination of our Services, or any issues arising from the use of third-party applications or services.In no event shall ChitaVPN's total liability to you for all damages, losses, and causes of action, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by you for the Services giving rise to the claim, or $100, whichever is greater.
Warranties Disclaimer
Our Services are provided "as-is" and without warranties of any kind. We disclaim all warranties, express or implied, to the fullest extent permitted by law. This includes, but is not limited to:
Implied Warranties
All implied warranties of merchantability, fitness for a particular purpose, and non-infringement.Accuracy and Reliability
Any representations or warranties regarding the accuracy, completeness, reliability, or availability of the Services.Security and Privacy
Any warranties that our Services will be free from errors, viruses, or other harmful components, or that your data will be securely protected.Performance
Any warranties related to the performance, functionality, or uptime of the Services.We do not warrant that the Services will meet your expectations or that the operation of the Services will be uninterrupted or error-free. You assume all risk associated with the use of the Services, including the risk of data loss or damage to your device.
By using our Services, you acknowledge that any reliance on the Services is at your own risk and that we shall not be liable for any damages or losses arising from the use or inability to use the Services.
Changes to Terms
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or other factors. We will notify you of significant changes by email or through a notice on our website.
Notification
Significant changes will be communicated via email or a prominent notice on our website, giving you the opportunity to review the revised Terms.Effective Date
The updated Terms will become effective as of the date specified in the notification or on our website.Continued Use
Your continued use of our Services after any changes to the Terms indicates your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services and terminate your account.It is your responsibility to review the Terms regularly to stay informed of any updates. If you have any questions about the changes, please contact us at [email protected]
Termination
We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice.
Suspension or Termination
We may suspend or terminate your account if we believe you have violated these Terms, engaged in illegal activities, or for any other reason at our discretion.Effect of Termination
Upon termination of your account, you will lose access to our Services, and any data associated with your account may be deleted. We will not be liable for any loss or damage resulting from the termination or suspension of your account.Refunds
Termination of your account does not entitle you to a refund for any unused portion of your subscription or any other payments made.Post-Termination Obligations
Termination of your account does not affect any obligations or liabilities incurred prior to the termination date. You remain responsible for any amounts due to us as of the termination date.If you wish to terminate your account voluntarily, please follow the instructions provided in our help section or contact our support team at [email protected]
Assignment
ChitaVPN may assign its rights and obligations under these Terms to a third party in the event of a merger, acquisition, or other corporate reorganization. Such assignment will not affect your rights under these Terms.
ChitaVPN’s Assignment
We may transfer or assign these Terms, along with any associated rights or obligations, to any third party at our discretion, without requiring your consent. In such cases, the third party will assume our responsibilities under these Terms.User Assignment
You may not assign your rights or obligations under these Terms to any third party without our prior written consent. Any attempted assignment or transfer in violation of this provision will be null and void.Notification
In the event of an assignment, ChitaVPN will make reasonable efforts to notify you of the change, but failure to do so will not affect the validity of the assignment.Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions. The remaining provisions will continue to be in full force and effect as if the invalid or unenforceable provision had never been included.
In such cases, the invalid or unenforceable provision shall be modified or interpreted to the extent necessary to reflect the original intent of the parties as closely as possible while remaining valid and enforceable.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of UK , without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms will be resolved exclusively in the courts located in London . You consent to the personal jurisdiction and venue of such courts for the resolution of any disputes.
License
Grant of License
: Subject to your compliance with these Terms, ChitaVPN grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. This license is limited to the use of the Services as intended and described by ChitaVPN.Restrictions
You may not, and you agree not to, sublicense, sell, lease, rent, distribute, or otherwise transfer your rights to access or use our Services. You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our software or Services. You may not use our Services for any unlawful purpose or in a manner that violates these Terms.Ownership
All rights, title, and interest in and to the Services, including all intellectual property rights, are owned by ChitaVPN or its licensors. Your use of the Services does not grant you any ownership rights in the Services or any intellectual property contained therein.Termination of License
This license is effective until terminated. Your rights under this license will terminate automatically without notice from ChitaVPN if you fail to comply with any term of these Terms. Upon termination, you must cease all use of the Services and delete or destroy any copies of our software or materials in your possession.Trademarks
ChitaVPN graphics, logos, designs, page headers, button icons, scripts, and service names are trademarks, registered trademarks, or trade dress of ChitaVPN. ChitaVPN trademarks and trade dress may not be used in connection with any product or service that is not ChitaVPN's, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ChitaVPN, without the prior written consent of ChitaVPN.
ChitaVPN images and icons may be used by third-party sites solely in connection with providing appropriate links to the ChitaVPN website, provided that such use complies with our guidelines for third-party use of our trademarks and does not imply endorsement or sponsorship by ChitaVPN.
For any questions or requests regarding the use of ChitaVPN's trademarks, please contact us at [email protected]
Software
The Services may require or allow you to download software, software updates or patches, or other utilities and tools onto your computer, entertainment system, or device Applications ChitaVPN grants to you a non-exclusive, limited license to use ChitaVPN Software solely for the purpose stated by ChitaVPN at the time the ChitaVPN Software is made available to you and in accordance with these Terms. Your use of the ChitaVPN Software may be subject to the terms of an end-user license agreement. You may not sub-license, or charge others to use or access ChitaVPN Software. You may not translate, reverse-engineer, reverse-compile or decompile, disassemble or make derivative works from ChitaVPN Software. You may not modify ChitaVPN Software or use it in any way not expressly authorized in writing by ChitaVPN. You understand that ChitaVPN’s introduction of various technologies may not be consistent across all platforms and that the performance of ChitaVPN Software and related ChitaVPN Services may vary depending on your computer and other equipment. From time to time, ChitaVPN may provide you with updates or modifications to ChitaVPN Software. You understand that certain updates and modifications may be required in order to continue using the ChitaVPN Software and ChitaVPN Services.
If you have any questions or concerns about these disclaimers and limitations on liability, please contact us at [email protected]
Contact Information
For any questions or concerns regarding these Terms, please contact us at: ChitaVPN Support [email protected] 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
FAQ :
1.What Services Does ChitaVPN Provide?
ChitaVPN provides virtual private network (VPN) services, along with other privacy and cybersecurity-related services (“Services”). Our Services include, but are not limited to, VPN and other software, extensions, applications, information, and content made available to you by ChitaVPN. A VPN is a secure way to protect your online activities by encrypting your data connection, ensuring that third parties are unable to monitor your network traffic, such as websites, downloaded files, or other internet services. With ChitaVPN, you can connect to different VPN servers worldwide to ensure the privacy of your location.
We don’t collect logs or any other information that would let us identify you. The only things we collect are strictly necessary to provide you with our Services. If you are using the Dedicated IP service, your online activities could be traced back to your account information, as this IP is tied to your email address. However, you may choose to use an anonymous Dedicated IP option, which will result in the removal of all the information we have in our database about your Dedicated IP address. You can find more details about this in our Privacy Policy.
Our No-Logs Policy is one of the most important features of our VPN service. This policy means your activities are not logged, retained, or transferred to third parties when you connect to our VPN service. We do not collect any information about what you do online (such as visited IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic, or any other similar data). We can ensure this policy as we are based in a jurisdiction that does not require data storage or reporting, and processes related to providing our VPN service are automated. Moreover, only very limited user data collected from or provided by you is processed to provide the VPN service to you. To prevent service abuse, our servers store your user ID and/or IP address and connection time stamps, but this information is automatically deleted within 15 minutes after the termination of your session.
Please note that if you use a dedicated IP address (a unique internet protocol address assigned exclusively to you), it will encrypt your internet traffic and hide your real IP address and virtual location. However, since it’s tied to your email address, certain online activities can be traced back to your account information unless you select the anonymous Dedicated IP option after the Dedicated IP installation process. The anonymous Dedicated IP option removes any information we have in our database about your Dedicated IP address. After choosing this option, you will need to manually set up new devices and retain your own information, as we will not have any links about who and how uses your Dedicated IP address.
More information on what information is collected about you and how it is used can be found in our Privacy Policy at Privacy Policy.
### No Shady Stuff, Please
We do not approve of any unlawful, illicit, criminal, or fraudulent activities conducted using ChitaVPN Services. ChitaVPN will not be liable in any way or form for illegal actions done by you arising through or from the use of our Services.
2.Do I Need to Create an Account?
Not necessarily. At the same time as buying a subscription, your user account will be created. To use some ChitaVPN services, you are required to purchase a subscription. When you do, a user account will be created for you. You are solely responsible for all use or activity under your account, including, but not limited to, any use of the account by any person accessing your account, with or without authorization, or any computer on which your account is or has been accessed. It is your responsibility to ensure that your account information is kept secure and confidential. If you believe there has been any unauthorized use of your account, you must notify us immediately.
3.What Happens If I Share or Lose My Account Information?
Please take care of your information. If you tell us about losing it right away, we may be able to help you out. If you open an account to use or access the Services, you must complete the registration process by providing the complete and accurate information requested on the registration form. You may be asked to provide an e-mail address and password. You are entirely responsible for maintaining the confidentiality of your password. You may not sell or trade your account to any other person.You agree to notify us immediately of any unauthorized use of your account, e-mail address, or password. We are not liable for any loss that you or any third party incur as a result of someone else using your password, either with or without your knowledge. We reserve the right to terminate your account at any time if we determine that it is being used inappropriately or without authorization.
4.What is ChitaVPN Payment, Automatic Renewal, and Refund Policy?
1. Payment:
To access ChitaVPN services, you must purchase a subscription, and payments can be made through various methods such as credit/debit cards or other payment options available on our website. All prices are displayed exclusive of taxes. Taxes may be added based on your location, and we will provide the total amount including taxes before finalizing your payment.
2. Automatic Renewal:
- Subscription Renewal: If you purchase a subscription, it will automatically renew at the end of each billing period (e.g., monthly, annually) unless you cancel it. You authorize recurring payments to ChitaVPN as per the subscription plan you selected.
- Cancellation: You can cancel the automatic renewal of your subscription at any time through your account settings. Cancellation will stop further charges, but you will still have access to the services until the end of the current billing period.
- Notification: We will notify you before charging your card for a renewal, and you can review the new subscription terms and pricing.
3. Refund Policy:
- 30-Day Satisfaction Guarantee: If you are not satisfied with our services, you may request a refund within 30 days of your initial purchase or renewal. This policy is only applicable for the initial purchase and does not apply to renewals or subsequent charges.
- Exclusions: Refunds for purchases made through app stores or other third-party providers are subject to their respective refund policies. Cryptocurrency payments will be refunded based on the exchange rate at the time of the refund.
- Pro Rata Refunds: In certain jurisdictions (e.g., Germany, Netherlands, United Kingdom), if you request a refund within 30 days of an automatic renewal, you may be eligible for a pro rata refund for the unused portion of your subscription.
- Refund Processing: Refunds will be issued to the original payment method, except where prohibited by law or if a different method is mutually agreed upon. Cryptocurrency refunds will be made in the same or an equivalent cryptocurrency. Payments made with prepaid or gift cards may not be refundable if the card provider does not support refunds.
- Eligibility: You are eligible for a refund under the Money Back Guarantee if you cancel your subscription within 30 days of purchase. If you purchase the service again after a refund, the Money Back Guarantee will not apply to future subscriptions.
5.What age do I have to be to use this Website or your Services?
You must be at least 18 years old to use this Website or access our Services. By using our Services, you represent and warrant that you are of legal age and have the capacity to enter into a legally binding contract. If you are under 18, you may only use our Services with the consent and supervision of a parent or guardian. If we discover that you are underage and using our Services without proper consent, we may terminate your account and access to our Services immediately.
6.How do I comply with intellectual property laws?
To comply with intellectual property laws while using our Services, please adhere to the following guidelines:
1. Respect Copyrights and Trademarks: Do not use, copy, reproduce, distribute, or create derivative works based on any content, trademarks, or other intellectual property owned by ChitaVPN or third parties without proper authorization. This includes, but is not limited to, software, logos, graphics, and other proprietary content.
2. Obtain Permissions: Ensure that you have obtained any necessary permissions or licenses before using any third-party intellectual property in connection with our Services.
3. Do Not Engage in Infringement: Avoid engaging in any activities that could infringe upon the intellectual property rights of others. This includes, but is not limited to, unauthorized copying, distribution, or use of copyrighted material.
4. Report Infringements: If you believe that your intellectual property rights have been violated by any content or use related to our Services, please contact us immediately. We will investigate and take appropriate action as necessary.
5. Use Only Authorized Software: Only download and use software, updates, and tools from authorized sources and in accordance with any end-user license agreements. Unauthorized use or distribution of software may constitute an infringement of intellectual property rights.
By following these guidelines, you help ensure that both you and ChitaVPN remain compliant with intellectual property laws. For more details on intellectual property and how it applies to your use of our Services, please refer to our Terms of Service and relevant legal notices.
7. What activities are prohibited and how to notify about the possible infringement of these terms?
Prohibited Activities:
1. Illegal Use: You may not use our Services for any illegal, unlawful, or unauthorized purposes. This includes, but is not limited to, activities that violate any applicable local, state, national, or international law or regulation.
2. Hacking and Unauthorized Access: Engaging in hacking, unauthorized access, or any activity that attempts to gain unauthorized access to our systems, networks, or data is strictly prohibited.
3. Distribution of Malicious Software: You must not use our Services to distribute, transmit, or introduce malware, viruses, spyware, or any other harmful software.
4. Fraudulent Activities: Any form of fraud or deception, including but not limited to identity theft, phishing, or financial fraud, is prohibited.
5. Harassment and Abuse: You may not use our Services to harass, abuse, or defame others. This includes sending threatening or abusive messages or content.
6. Intellectual Property Violations: You must not infringe upon the intellectual property rights of others. This includes unauthorized use or distribution of copyrighted material, trademarks, or patents.
7. Unlawful Content: Posting, transmitting, or distributing any content that is illegal, obscene, defamatory, or otherwise objectionable is not allowed.
8. Exploitation of Vulnerabilities: Exploiting or attempting to exploit any vulnerabilities in our Services for personal gain or to harm others is prohibited.
9. Impersonation: You may not impersonate any person or entity, including ChitaVPN employees or representatives, or falsely state or misrepresent your affiliation with any person or entity.
How to Notify About Possible Infringement:
1. Report Violations: If you become aware of any activity that you believe violates these Terms, please notify us immediately. You can report potential violations by contacting us through our designated support channels.
2. Provide Details: When reporting an infringement, please provide detailed information about the suspected violation, including any relevant evidence or documentation.
3. Email Contact: You can send your reports to our designated email address for abuse and compliance issues: [email protected] Please include “Violation Report” in the subject line of your email.
4. Investigations: We take reports of violations seriously and will investigate any suspected breaches of our Terms. We may take appropriate action, including but not limited to, suspending or terminating accounts involved in violations.
5. Confidentiality: We will handle your report with confidentiality and use it only for the purpose of addressing the reported issue.
8.What is ChitaVPN Fair Usage Policy?
Fair Usage Policy:
ChitaVPN’s Fair Usage Policy is designed to ensure that all users have a fair and equitable experience while using our Services. This policy aims to prevent abuse, ensure optimal performance for all users, and maintain the integrity of our network.
1. Reasonable Use: Our Services are intended for personal use only. You agree not to use the Services in a manner that excessively consumes bandwidth or resources, which could affect the performance of our network or disrupt the service for other users.
2. Bandwidth Limits: While we do not impose a specific bandwidth cap, we reserve the right to monitor usage and take action if your usage exceeds reasonable limits. This includes, but is not limited to, unusually high data consumption that negatively impacts the experience of other users.
3. Network Abuse: Any use of the Services that is designed to exploit or abuse the network, including spamming, running servers, or engaging in high-volume data transfers, is prohibited. This includes, but is not limited to, activities such as automated data scraping or using the VPN for peer-to-peer (P2P) file sharing in a manner that impacts network stability.
4. Excessive Usage: If your usage patterns are deemed excessive or abusive, we may take steps to manage your usage. This may include throttling your connection speed, restricting your access to certain features, or suspending or terminating your account.
5. Resource Fairness: We strive to provide equitable access to our network resources. If we identify behavior that disrupts the fair use of our Services, we may implement measures to ensure all users have access to a stable and efficient service.
6. Notification and Action: If your usage is identified as excessive or abusive, we will notify you and provide an opportunity to adjust your usage. Failure to comply with our Fair Usage Policy may result in action being taken against your account, including suspension or termination.
7. Policy Changes: We reserve the right to modify this Fair Usage Policy at any time to address evolving network demands, changes in technology, or to better serve our user community. Any changes will be communicated to you, and continued use of our Services signifies your acceptance of the revised policy.
By adhering to our Fair Usage Policy, you help us maintain a high-quality experience for all users and contribute to the overall effectiveness and reliability of our Services. If you have any questions or concerns about this policy, please contact us at [email protected]
9.Does ChitaVPN Link to Any Third-Party Sites?
Yes, ChitaVPN may contain links to third-party websites, services, or resources. These links are provided for your convenience and to offer additional services or information that may be relevant to you. However, please be aware of the following:
1. No Endorsement: The inclusion of links to third-party sites does not imply endorsement or affiliation with those sites. We do not control or assume responsibility for the content, privacy practices, or terms of service of any third-party sites.
2. Privacy and Security: Our Privacy Policy does not cover third-party sites, and we are not responsible for the privacy practices or security of such sites. We encourage you to review the privacy policies and terms of service of any third-party sites you visit.
3. Content: We do not guarantee the accuracy, completeness, or reliability of any information or content on third-party sites. Any interactions or transactions you have with third parties are solely between you and the third party, and we are not liable for any issues that may arise.
4. External Services: Some third-party sites may offer services or products that are integrated with or referenced by ChitaVPN. These services or products are provided by the third parties and are not under our control. You should review their terms and conditions and privacy policies before engaging with them.
5. Third-Party Cookies: Third-party sites may use cookies or other tracking technologies that are not controlled by ChitaVPN. We have no access to or control over these cookies and cannot be responsible for their use.
If you have any questions or concerns about links to third-party sites or their content, please contact us at [email protected]
10.When was the Terms of Service last updated?
These Terms of Service were last updated on 18 Aug 2024. We may update or revise these Terms from time to time, and any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically to stay informed of any modifications. Your continued use of our Services after any changes signifies your acceptance of the updated Terms.
11.What activities are prohibited and how to notify about the possible infringement of these terms?
When using ChitaVPN, it's important to adhere to specific guidelines to maintain a safe and lawful environment. The following activities are strictly prohibited:
- Illegal Use: Do not use our Services to transmit any material that would constitute a criminal offense or violate any local, state, national, or international law.
- Unauthorized Access: You must not attempt to gain unauthorized access to our Services, including attempts to bypass security features or access restricted areas of our network.
- Malicious Activities: Avoid sending or storing malicious software, such as viruses, worms, or Trojan horses, which could harm our systems or other users.
- Harassment and Discrimination: Harassing, abusing, defaming, or discriminating against individuals based on gender, sexual orientation, religion, ethnicity, race, age, or disability is strictly forbidden.
- Misrepresentation: Do not impersonate others or misrepresent your affiliation with any person or entity.
- Infringement of Intellectual Property: You are prohibited from using our Services to distribute or share copyright-protected material without permission.
- Commercial Exploitation: Using the Services for unauthorized commercial activities, such as reselling or redistributing our Services, is not allowed.
- Service Disruption: Any activity that could interfere with or disrupt the performance of our Services, including excessive use that burdens our infrastructure, is prohibited.
Reporting Violations:
If you encounter content or behavior that violates these terms, we encourage you to report it immediately. You can submit a notice to us via email at [email protected]. The notice should include:
- A detailed explanation of the alleged violation, including references to the applicable law.
- Identification of the specific content or behavior in question, including URLs or screenshots if necessary.
- Your contact information (full name, address, and email address) and, if applicable, details of your authorized representative.
- A statement affirming your good-faith belief that the reported content or activity is unauthorized and violates the law or our terms.
- A declaration that the information provided is accurate and that you are authorized to submit the notice.
Our team will review the notice and take appropriate action, which may include removing content, restricting access, or notifying relevant authorities. ChitaVPN reserves the right to terminate accounts or limit access to our Services for any user found in violation of these terms.
Additionally, ChitaVPN adheres to U.S. and European Union export and re-export control laws. Users must ensure they are not in restricted countries or listed as prohibited parties by relevant authorities. Compliance with all applicable laws and sanctions is mandatory when using our Services.
12.Whom should I contact with questions or concerns?
We’re always happy to chat with you via a live chat on our website or through email!
If you have any questions or comments regarding ChitaVPN Services or this Terms of Service, you can reach out to us at [email protected] or use the live chat feature available on our website.
ChitaVPN has also appointed a dedicated point of contact for both users and authorities concerning the Digital Services Act (“DSA”). For any inquiries related to the DSA, please contact us at [email protected]. We request that all submissions comply with DSA requirements and be submitted in English, or if not, accompanied by an English translation.
Furthermore, if you have concerns about activities by users of our Services that you suspect might violate the prohibitions outlined in Section 7 of our Terms, please notify us at [email protected]. We appreciate your vigilance in helping us maintain a safe and compliant environment for all users.
CONTACT REGARDING ALLEGATIONS OF ABUSE
ChitaVPN does not support or condone any illegal activities while using our services. However, due to the nature of VPN technology, there may be instances where we are unable to directly identify abusive behavior by our users. As a result, we rely heavily on third-party complaints to identify and address any wrongdoing. In appropriate circumstances, we will conduct internal investigations based on these complaints.
If you wish to report any abuse of our Terms of Service related to the use of ChitaVPN, please direct your complaints to us via email at [email protected].
For copyright complaints, please be aware that ChitaVPN operates as a VPN service and is not a social media platform, hosting service, information location tool, or caching service. As such, we are unable to act on notifications of alleged copyright infringement that are intended for these types of services, as specified under subsections (b), (c), and (d) of Section 512 of the U.S. Copyright Act, Articles 5 and 6 of the Digital Services Act (“DSA”), or similar provisions in the laws of other countries.
ChitaVPN legal representative for purposes of the DSA is:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ,CHITA TECHNOLOGY LTD
[email protected]
