This Privacy & Policy explains how ChitaVPN processes your personal data when you use our Services or interact with our Website and applications. terms and conditions of our services may be updated or changed in the future (Obviously, to improve our website and services, we reserve the right to change or update our terms and conditions) so, you should check this page from time to time. The date of the last update is mentioned at the top of this page.
What information is collected and what is it used for?
You can delete your desired information by sending us an email or edit [email protected]
we respect your online privacy so we do not collect or keep logs of any information about your activity ( IP address, browsing history, used bandwidth, session information, or any similar data)
Payment workflow
Some information from the Third-party payment providers is necessary for processing, such as the IP address of the payer, time of purchase, zip code, country (tax affairs), name of the credit card owner, and card information for processing orders in case of refund requests, tracking payments, Automatic Billing (to continue the subscription), prevent fraud of payment information.
Also, we need some of this information (email address, IP address, user agent (improvement and troubleshooting), customer's country, payment order numbers) to check and process in case of direct requests and possible problems from clients.
Data required to provide our service
Email Address :
Your e-mail is used for authentication, sending e-mails related to payment, offers and newsletters and using it as a unique identifier for each user. Also, after purchasing the first subscription, a username and password specific to your subscription will be created. It is used for login in the application and user area, etc.
You can also change your password.Device Informations/Ip address :
Information such as device ID, platform type and version, and IP address are processed and stored by each user to provide a trial account in applications and manage active sessions in the application (Active session).
To activate the Smart DNS service in the client area, you need to add your IP address, which we will save and process.
Online chat :
Online chat has been placed for the convenience of users to solve possible problems and communicate with support.
For this purpose, we receive information such as IP address, country, type, and version of the platform from the user to make the trouble shouting easier, which will be deleted after 6 months.
What are your options for managing the use of your personal data?
Your privacy is important to us. We respect GDPR and other privacy laws. You can email us at [email protected] to request data deletion or exercise any other of your rights.
Exercising Your Data Rights
Access and Portability :
You can view or obtain a copy of your personal information by contacting us.
Objections and Restrictions:
You have the right to object to the processing of your data or request limitations on its use.
Correction and Completion:
You can ask us to fix any inaccuracies in your information or add missing details.
Deletion:
In some cases, you can request the removal of your data, except when legal requirements prevent it.
Withdrawal of Consent:
If you initially gave permission for us to process your data, you can revoke it at any time. This doesn't erase past actions based on your prior consent, nor does it affect processing authorized by other legal grounds.
Complaints:
You have the right to file a complaint with a data protection authority if you believe we haven't respected your rights.
Here's how we keep your data safe
Your security and privacy are our top priorities. We take extensive measures to protect your data, but it's important to remember that 100% foolproof security doesn't exist. Anyone who claims otherwise either lacks expertise or is trying to deceive you.
We take data security seriously:Encryption:
We use industry-standard SSL/TLS encryption to safeguard data transfers.
Password Protection:
Passwords are stored securely using hashing algorithms.
Firewall Defense:
We employ firewalls to filter incoming traffic and prevent unauthorized access.
Regular Reviews:
We conduct ongoing security audits to identify and address potential vulnerabilities.
While we prioritize security, limitations exist:
Online Risks:
Unfortunately, complete online security is impossible. There's always a risk of third-party interception whenever you share information online.
Shared Responsibility:
We take significant measures to protect your data, but we cannot guarantee the absolute security of any information you provide online.
By using our services, you acknowledge these limitations and agree that you are ultimately responsible for the information you share.
Sharing your personal information :
We are committed to protecting your personal data. We have strict policies in place to ensure that your data is only shared with authorized third parties for specific purposes.
To support our operations, we engage third-party service providers for tasks such as payment processing, email automation, website and app diagnostics, analytics, and others. These providers may have access to your personal data in the course of their work.
Some of our main long-term service providers:
- Crisp for online chat
- Strip for payment process
- MailChimp for email tasks
Legal matters:
To establish or defend our legal rights, or to respond to legal claims or complaints.
Protecting our activity:
To investigate, prevent, or take action regarding potential illegal activities, fraud, or violations of our terms of service.
