Help desk Remote assistants

Help desk remote assistants are virtual support agents who provide technical and customer service help from a distance

what is help desk Remote assistants ?

A help desk remote assistant is a virtual support specialist who provides assistance and guidance remotely. They can remotely access users' devices (with permission) to diagnose and resolve problems, offering a convenient and efficient solution to challenges.

Benefits a VPN provider
with help desk remote assistants

Skilled Help

Get support from smart experts who can assist with setting up, fixing problems, and improving your VPN connection.

Customized Advice

Receive tailored tips to fit your specific needs, making sure you get the most from your VPN.

Better Online Safety

Learn the best ways to keep your internet browsing private and secure, helping you stay safe online.

Easy Help

Access support whenever you need it, no matter where you are or what time it is.

Quick Fixes

Get fast solutions to tech issues, so they don't disrupt your online tasks.

Expert Knowledge

Benefit from the know-how of pros who understand VPNs well, ensuring they can solve any problems you face.

Peace of Mind

Feel confident knowing help is there when you need it, making you feel secure about your VPN service.

In summary, a VPN provider with help desk remote assistants offers comprehensive support, personalized guidance, and enhanced security measures, ultimately enhancing your overall VPN experience.

Simplify Your Tech Life
ChitaVPN's All-in-One Support

Effortless Setup

Say goodbye to complicated setup processes. With ChitaVPN's all-in-one support, setting up your VPN is a breeze. Our experts guide you through each step, ensuring a smooth and hassle-free experience from start to finish.

Comprehensive Troubleshooting

Encountered an issue with your VPN? No problem! Our dedicated support team is here to help. With ChitaVPN's all-in-one support, troubleshooting is made easy. Our experts quickly identify and resolve any problems, minimizing downtime and keeping you connected.

24/7 Availability

Need assistance at any time of the day or night? We've got you covered. With ChitaVPN's all-in-one support, help is available 24/7. Whether it's early morning or late at night, our team is here to provide the assistance you need, whenever you need it.

Personalized Guidance

Every user is unique, and so is their VPN needs. With ChitaVPN's all-in-one support, you'll receive personalized guidance tailored to your specific requirements. Whether you're a beginner or an experienced user, our experts provide the support you need to make the most of your VPN service.

Flexible Support

Need assistance on the go? No problem! With ChitaVPN's help desk remote assistants, support is available wherever you are. Whether you're at home, in the office, or traveling, our experts are ready to assist you with your VPN needs.

Efficient Issue Resolution

Experience fast and efficient issue resolution with ChitaVPN's help desk remote assistants. Our experts quickly diagnose and resolve problems, minimizing downtime and ensuring that you can get back to using your VPN as soon as possible.

Secure Assistance

Rest assured that your privacy and security are protected. ChitaVPN's help desk remote assistants use secure protocols and practices to ensure that your data remains safe and confidential during remote assistance sessions.

ChitaVPN Remote assistance software

ChitaVPN utilizes both AnyDesk and TeamViewer for remote assistance, here's a breakdown on how to use each software

AnyDesk application

  1. Get AnyDesk

    PC : Download the AnyDesk app from their website ([https://anydesk.com/en]) and install it on your computer. This lets ChitaVPN's remote helpers see your screen.

    Mobile : Grab the AnyDesk app from the app store (like Google Play or Apple App Store). This lets ChitaVPN's remote helpers see your phone or tablet screen.

  2. Start AnyDesk

    PC : Double-click the AnyDesk app to open it on your computer.

    Mobile : Tap on the AnyDesk app to open it on your phone or tablet.

  3. Get Your AnyDesk ID

    PC : Look for your special AnyDesk address in the main screen. It'll be a string of numbers. You'll give this code to the ChitaVPN helper.

    Mobile : Look for your special AnyDesk address on the main screen. It'll be a string of numbers. Write this down for the ChitaVPN helper.

  4. Connect Remotely

    PC : Give your AnyDesk address to the ChitaVPN helper. They'll type it into their AnyDesk app to connect. You'll see a message asking if it's okay. Click "Allow" to let them see your screen.

    Mobile : Give your AnyDesk address to the ChitaVPN helper. They'll type it into their AnyDesk app to connect. You might see a message asking if it's okay. Tap "Allow" to let them see your screen.

  5. Allow Access

    PC : Sometimes, you might be asked to let the helper control your mouse and keyboard. Only allow what you feel comfortable with.

    Mobile : You might be asked if the helper can control your screen and stuff. Only tap "Allow" if you're comfortable with it.

  6. Remote Help

    PC : Once connected and with your permission, the ChitaVPN helper can see your screen and even control it a bit to fix your computer problem.

    Mobile : Once connected and with your permission, the ChitaVPN helper can see your phone or tablet screen and even control it a bit (if you allow it) to fix your problem.

TeamViewer application

  1. Get TeamViewer

    PC : Download the TeamViewer app from their website ([https://www.teamviewer.com/]) and install it on your computer. This lets ChitaVPN's remote helpers see your screen.

    Mobile : Grab the TeamViewer app from the app store (like Google Play or Apple App Store). It lets ChitaVPN's remote helpers see your phone or tablet screen.

  2. Open TeamViewer

    PC : Double-click the TeamViewer app to open it on your computer.

    Mobile : Tap on the TeamViewer app to open it on your phone or tablet.

  3. Find Your TeamViewer ID and Password

    PC : Look for your special TeamViewer ID on the main screen. It'll be a string of numbers or letters. You'll also see a password next to it. Write down both of these for the ChitaVPN helper.

    Mobile : Look for your special TeamViewer ID on the main screen. It'll be a string of numbers or letters. You might also see a password next to it. Write these down for the ChitaVPN helper.

  4. Connect Remotely

    PC : Give your TeamViewer ID and password to the ChitaVPN helper. They'll type it into their TeamViewer app to connect. You might see a message asking if it's okay. Click "Allow" to let them see your screen

    Mobile : Give your TeamViewer ID and password (if there is one) to the ChitaVPN helper. They'll type it into their TeamViewer app to connect. You might see a message asking if it's okay. Tap "Allow" to let them see your screen.

  5. Allow Access

    PC : Sometimes, you might be asked to let the helper control your mouse and keyboard. Only allow what you feel comfortable with.

    Mobile : Sometimes, you might be asked to let the helper control your screen and stuff. Only allow what you feel comfortable with.

  6. Remote Help

    PC : Once connected and with your permission, the ChitaVPN helper can see your screen and even control it a bit to fix your computer problem.

    Mobile : Once connected and with your permission, the ChitaVPN helper can see your phone or tablet screen and even control it a bit to fix your problem.

Remember to only share your AnyDesk address or TeamViewer ID and password with trusted individuals to ensure the security of your device and data.

Get in touch with us

FAQ : Remote assistants